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When my husband and I do renovations, the brands of furniture we use is usually up to me. Since this is my responsibility, I like to take some time to find out who exactly is making the furniture I’m purchasing. One of my personal favorites is the Allen and Roth brand that Lowe’s owns.
Here, we will look at exactly who makes each component that goes into the pieces of Allen and Roth’s patio furniture.
Main Parts of Allen Roth Patio Furniture by Lowe’s
Lowe’s offers many options for materials and colors in their Allen Roth patio furniture. For materials, you’ll be able to choose between wicker, aluminum, and steel. These materials will have different advantages but this brand will have you covered no matter what you need.
First, we’ll look at what wicker can do for you. With wicker, you can achieve a casual, beachy look. Lowe’s offers their Allen Roth wicker furniture in both brown and gray, adding a warm look to any décor. If you’d prefer aluminum, however, you have the choices of white and black. This will add a more upscale and modern look than the wicker.
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Allen Roth offers their steel furniture in brown. Steel framed furniture is a good choice since it never goes out of style. It is durable and offers a traditional southern look to any porch or patio. It is important to remember though that each of these materials is different with distinct advantages and warranty policies.
All these frames are usually constructed in China with help from various, outsourced contractors.
One thing that I always look for in the furniture I choose for my home is a good warranty policy. Not only to protect our furniture from the weather and the hands of a preschooler but any damages in manufacturing as well.
Lowe’s limited warranty will protect you from any defaults in the product. This warranty reaches 5 years of coverage for the defects in frames and welding. However, for a year from the date of purchase you are protected from any cracks or bubbles in the furniture’s finish.
If you run into a problem with your Allen+Roth furniture, you can call 1-866-439-9800 between Monday and Friday from 8 am to 8 pm EST.
Cushions and Fabrics
Aside from practicality, I consider how my patio furniture will work and how comfortable it is. This means looking at what types of fabrics this furniture and their cushions use. So, let’s talk about some fabrics that are used in Allen Roth patio furniture.
However, if Lowe’s makes the furniture, then who makes the fabric they use and the cushions that come with them?
Lowe’s actually doesn’t use one company for their furniture, but three – Sunbrella, NeverWet, and Nong Tai. We will look at all of these options, but if you would like to learn more about Sunbrella you can look here, and if you would like to learn more about NeverWet, their website is here. Nong Tai doesn’t have a website right now, unfortunately, so we don’t know much about it currently.
These companies are just as important to consider as Lowe’s Allen Roth patio furniture so you know exactly what you are getting. I was truly impressed, though, after looking into the creators of the fabric. My husband and I have never been disappointed by the quality of the fabric of Allen Roth by Lowe’s patio furniture and now I see why.
This company is based in Anderson, California but also features factories in Suzhou, China as well as Lille, France. This lets them have quality products to companies all over the world without a wait or fail. The United States and Europe, however, host their design teams. This helps them offer the most popular trends in both hemispheres.
The name of this company is quite apt since they offer waterproof protection for furniture. This is especially important for patio furniture since it is constantly exposed to weather. NeverWet even offers some of their own products that will help you make your Allen Roth patio furniture last a long time.
Much like Allen Roth, NeverWet is a brand rather than a company. Rust-oleum owns Neverwet, who creates their products in both the United States and Europe. In the United States, their base of operations is in Vernon Hills, New Hampshire. However, they have American factories in Wisconsin, Oklahoma, Maryland, and other states as well.
What Do We Know About Allen+Roth Patio Furniture by Lowe’s?
The first thing we learned is who makes Allen and Roth patio furniture: Lowe’s through various contractors.The main parts are made in China and the farics are made in different parts of the world.
Lowe’s offers quality and beauty with this brand and have something to go with anyone’s décor. Since they go to great lengths to make sure their furniture will withstand weather, they are an excellent investment as well.
If your furniture doesn’t do as well as you would hope, there’s a warranty to protect you as well! These limited warranties last you from 1 to 5 years, so you have a guarantee that your new furniture will last a long time.
If you need replacement parts for your ourdoor furniture got broken, call Allen + Roth Customer Care to find out how you can get them. The phone numbers listed on that page are good for not Allen and Roth support in general (and not only for the lighting replacement parts).
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45 thoughts on “Who Makes Allen and Roth Patio Furniture And All You Need To Know About The Warranty”
Last Fall, I purchased your 10 x 12 steel hard top gazebo at a local Lowe’s store in Orleans Ontario Canada. It came with netting but no privacy curtains. We have not been able to find the curtains that would fit on this gazebo. Are you able to help me find these curtains please? Heat is coming and we will need them very soon. Please advise at your earliest convenience. Many thanks,
Everyone here needs to realize that this web site is NOT Allen + Roth. It’s some random person who grabbed the domain name.
That said, I did finally track down the number for Allen + Roth. Call them at 866-439-9800 if you need something warranty related.
You are right and we are not Allen and Roth. We have been clearly stating it on our About page https://houseyardlove.com/about/ since the moment we founded our site.
However, for some reason, many fail to read our disclaimer.
And thanks for specifying yet another number to reach A+R customer support.
I have bought multiple outdoor chairs and tables from Lowe’s. I have noticed a broken weld on one of the chairs. I went to my Lowe’s store(Dayville CT) and they said they would replace it, however there is no inventory(white) in the entire state of Connecticut.
Could I get a replacement chair from you shipped to Lowe’s or directly to me.
The model is called Truxton White Stackable, and they sell it for $39.98.
March of 2020 I purchased a five piece outdoor furniture set, a pergola, and a three piece high top table set. It has been four months and they are all rusting terribly. It has stained my concrete as well. These are terrible products. I wish I had known how cheap these were before I purchased them and spent a couple thousand dollars.
DO NOT BUY ALLEN+ROTH products. Bought a set of patio chairs from Lowes. One chair missing a small plastic insert on the front foot. Probably a 25 cent part. Chairs have a 3 year warranty but it is worthless as I can’t get anybody on customer support line–just terminal hold with lousy music. Probably going to return the whole set to Lowes.
I purchased a Allen Roth Glenlee wicker patio sofa but after opening it up there was no hardware included to put it together. Can someone tell me how I can get the screws needed for this? Thanks
I purchased a wicker glass top coffee table from the Parkview Collection.
When I picked up the table to move it the glass fell out because the plastic hooks which the glass sits on broke.
I need four (4) replacement plastic stands to support the glass table top.
Lowes told me to contact you the manufacturer.
What do I have to do to get the replacement parts.
Please let me know steps required to get these parts ASAP.
I just purchased a Fire Bar Table from Lowe’s and one of table legs is the wrong part number. Tried calling AllenRoth’s customer service line and as soon as I select the entry for any department it hangs up and drops the call. I would be extremely wary of Allen Roth product at Lowe’s anyway. I think they picked a loser.
My wife and I purchased Allen + Roth patio furniture in the summer of 2018. Within 8 months I had to exchange the single chairs due to the wicker falling apart. It was very difficult to have Lowes honour their product and warranty. now in the spring of 2020, the rest of the furniture is falling apart. We invested over $3500 CDN in the purchase of this furniture and are completely dissatisfied. The sales team at Lowes promised us a very long period to enjoy this furniture.
I would advise potential customers away from purchasing similar Allen + Roth products as the lifespan is some 2 years or less.
It’s unfortunate I cannot copy and paste photos of set o this comment page.
My wife and I are happy to hear any response from Lowes on this matter.
Hello, I have a similar problem. Did you hear back from anyone? What was the remedy?
3 years backs, when I bought a new house, my uncle gifted me 12 ft x 10 ft Gazebo, model # GF-12S004B-1 (Item# 0510327). I didn’t get chance to install it and now when I hired someone to get it installed, found that the ” Air vent cover” Part “O” is missing. Now, we are stuck in the middle. My family is really desperate to enjoy this Gazebo since the summer season is running so quick.
Need your help get this missing part as early as possible?
I have Allen + Roth 11ft sling umbrella (2 seasons old) and the cord string snapped. No instructions on how to replace. Need to order and the customer service number give lighting option only and then disconnects. Are the still in business?? How do I contact them before season over?
Where can I buy replacement slings for my chaise lounges? And…. can the slings be replaced and is it easy? Hope you reply soon. Thanks Debra
I purchased the Addison 4 piece conversation set June 7, put it together as soon as I got it home. Come to find out the set did not come with the table legs. I called Lowe’s the next day and the customer service agent basically told me they were sold out of the set and could not help me and to call the manufacturer. I have tried to call the 1-866-439-9800, there is no option to talk to anyone and simply says to call back and it disconnects.
When the Lowe’s workers loaded into my truck the box was opened, but I did not think of anything until we got home. I told the store, she did not take any consideration to this. From the reviews, I hope that the set doesn’t cause me more headache than it already has only owning it for 12 hours!
Hopefully the customer service on this site will help… I have emailed [email protected]
Recently purchased a patio set, table, 4 chairs and 2 swivel chairs. Two of the stackable chairs are missing the feet cushion on the front legs. How can I order them?
Everchase Set of 4 Gray Powder Coating Stackable Metal Stationary Dining Chair(s) with Solid Gray Sunbrella Solid Seat
Item #: 1126647| Model #: S-1844S-AL-S
It seems that Aug 2019 was the last time a customer service representative responded to any of these issues. Wow! I’m not sure that I have much hope here….
My Patio set (bought in june 2018) has fallen apart. The wicker pieces fall off daily, and the couch is beginning to fall through. It looks awful, and I did not expect this to happen after 2 seasons.
Please answer your phones, or respond to this!!!
Hi Julie, did you ever get a response with the issues you are having? I too bought our furniture and its falling apart! just wondering who I need to call or write.
Missing parts in my pergola purchased from Lowes. Have also been calling and getting the automated response to call back in 3 days. Emailed Lowes asking them for contact info for Allen and Roth. Have not received a reply to this either. Really makes me distrust Lowes and the products they sell. Cannot assemble the pergola without the parts
Model #L-PG152PST-1; Missing 4 ea G3 Post Decoration and 8 ea K Rail Tube Connectors
I purchased the L-PG152PST-B from Lowes and the “C2 part” crossbar holes are ½” off of location. I also damaged the “H2 bar” trying to make it work.
I would appreciate a new “C2 & H2” part So I try to call and since the Corvd-19 is going on they must be closed. I’ve emailed them with no response and when calling it keeps saying call back in 3 days???
Have someone call me , we just bought a canopy from Lowes and some parts are bent. 8643813096. I tried calling and get hung up on.
AR Customer service is terrible – wait times of 35 -75 minutes. Rust on frame of chaise is not warrantied ( on a 6 month old chaise). The slings don”t drain leaving puddles on top and mold underneath. Agent had no recommendation or resolution. Agents appeared disengaged. The company is missing in action.
Contacted Lowes- got a great agent who is calling AR customer service to address “defective” product. So far she has been on hold for 90 minutes. Now she is a true customer service agent.
Ref. Deck Furniture Table and Chair Set:
Looking for four (4) Bar Chair seat fabric replacements (model#1106-2)(item #0151737). The frames are good but the seat fabric is starting to wear thru after 4 + 1/2 years.
I need to replace thee fabric covering for an Allen & Roth wicker table lamp . The
label on the bottom lists the model number as ODP102BRZ. Can you please tell me the cost and ordering procedure.
Thank you very much!!
Hello, Recently purchased allen roth pergola from lowes at discounted price because of damage. 0878763 is the item number, the part I need is B2 its part of the frame work. If anyone knows where I can buy this part please contact me. Thank you Ernest
Our brand new pergola crumbled into pieces. Screw holes on 2 legs bent. It’s ruined. 2 weeks old. I hope the warranty covers this. Horrible craftsmanship.
I purchased Allen and Roth 12 x 10 Gazebo model #TPGAZ17-002 5/25/17 from Lowe’s. It took till 8/10/17 for me to get it. Kept getting a run around from Lowe’s that there is a back order. Never the less once we got the gazebo and set it up we had to take it down in September. We put it up in may of 2018 and had a full season with it. Had to order a new net as the zipper kept getting stuck and Allen and Roth did send it free of charge. I was very pleased they stood behind their product. the next year 2019 set it up in may and the canopy corner ripped in the seam. I called the company and they said its not covered under the warranty. Hard for me to think that a company would sell a product that the canopy would only last 2 years ( not even 2 years in my case) I paid a lot for this gazebo cuz i thought coming from Allen and Roth I would be getting a AA++ product. That’s not the case. Not very happy that I now have to go purchase a 100.00 replacement canopy already. I would think twice before purchasing Allen and Roth products.
Did you get a new canopy? If so how much was it and where did you get it from and would you recommend ?
I also purchased an Allen&Roth Canopy in 2017 that cost over $500.00. It’s 10×12 with 4×4 brown posts and has curtains, netting and a air vent. I used it the summer is 2017. I didn’t not put up the canopy at all in 2018. In 2019 I put it up end of August and took down in October.
This May of 2020, I put it up in June and one corner ripped trying to get it over the metal corner. Another corner began to rip. So I have had the same issue as you, basically got 1 full season plus a few months and I will need a replacement canopy.
Looking for a replacement saleen rothe deep seat cushion, green.
I need extention to support your rod 144 in to fit 22ft space
( glass doors) help soon!”
PLEASE HELP SOON: [email protected]
Last year in the Spring, we purchased an Allen & Roth solar tilting umbrella. On the sheet of cardboard that was in the bag with the umbrella, it is called in one location a model #0740200, and in another location a model #8921. It was not purchased at either Lowes/Home Depot or the like, but at a store located about 35 miles from home.
The problem is the umbrella now seems to have a problem. When extended to it’s fullest it will stay in place, however, while you are extending it, should you not hold the crank handle until it is fully extended, it will back off. Has anyone else had the problem with one of these, and if so did you resolve it? I’ve searched the net, and can’t find a thing on this issue, and can’t even find the model we purchased. I don’t have a problem driving the 35 miles to go back to the store we purchased it from, but I’d like to know if others have had this issue.
I’m looking for guidance in having defective bottom cushion replaced on single chair, it’s part of a 4 piece Piedmont conversation set. The product was purchased March 2018, I expected cushion to last at least 3-5 years without tearing at the seam. I went through customer support (866-439-9800), they were unable to help as they stated it was out of warranty. It’s more of the principal, product such as this should last more than one summer. I take very good care of my patio furniture storing the cushions in a container over night in the summer months and in my house during the winter months. I’ve reached out to Lowe’s store (Canada) where I purchased the product, they were unable to help, I’ve reached out to Lowe’s US, not sure where this will go. Looking for product manufacturer to do the right thing and replace the cushion.
Model # 11325-3 ; Item # 698131
Any help would be great.
Looking for strapping to fix wicker furniture by allen roth. This is for the Allen and Roth Prescott 6piece set Item #697558 dining Model #710.146.000. Cant find it any where.
We bought a 10’x13′ offset model 2012R Allen & Roth umbrella August 1 2016 and today it is unusable. The hand crank mechanism internally broke, the little clutch assembly fractured, and no help from the local Lowes store for parts or replacement. Over a thousand dollars with taxes, for a pole of junk! The fabric faded from grey to a camouflage purple/tan colour in the first summer. ( i even stored the umbrella inside during our winter months). Beware of the store sponsored websites/blogs touting the benefits of store house brands, particularity when you see “exclusive to” to our chain; code for buy our overpriced cheap Chinese junk.
I bought an 11′ square offset A+R umbrella from Lowes coming up 3 years ago and the fabric is SHOT …. I need to replace the fabric part of the umbrella. ANY idea where this is available ???
I purchase a privacy screen from Lowe’s from Allen Roth which they don’tanymore. I wanted to buy second one can I purchase it directly from the company? It was Allen+Roth composite outdoor privacy screen
Unfortunately, this privacy screen is no longer being manufactured by Lowe’s. But you can check the ones that are still for sale, similar to the composite outdoor privacy screen you are looking for.
Allen and Roth have a terrible customer service and warranty for their products.. buyer beware.
Was so excited about the purchase of our Allen+Roth pergola from Lowe’s until we started to put it together. The pillars are mislabeled so we got 4 of the exact same pole, which means the predrilled holes don’t line up. We went to Lowe’s to verify and found we were indeed shipped the wrong poles. We could not order the poles we needed. Lowe’s will reimburse our account after we tear it apart and bring back the entire pergola. Before having this pergola delivered make sure to have the boxes opened. Having never put one together before, it’s not obvious when you do an inventory of parts. Lesson learned the hard way!
I purchased an Allen + Roth patio umbrella. Maybe I’m not too bright, but it’s not clear to me how the tilt mechanism works. All I can see is to depress the tiny buttons (if that’s what they are) in the mechanism to release the lock mechanism.
Can anyone verify this for me? Or point me in a different right direction? Thank you.
It is indeed the most asked question about the umbrella.
It’s auto tilt so you just keep turning the crank and it starts to tilt. Basically, once umbrella is fully opened, you just keep cranking and it will slowly tilt.
Check out this Youtube video: https://www.youtube.com/watch?v=NlNPdYDmxug
hope it helps!
I need to find out what the warranty is on your umbrella. We bought one last summer and it won’t close completely.
My guess it’s 1 year for metal parts and the mechanism. You can call to the customer service 1-866-439-9800 between Monday and Friday from 8 am to 8 pm EST to find out more details.
Have a good day!
I bought the allen + roth Netley Brown Wicker Rocking Patio Conversation Chair with a Grey Sunbrella Cushion. I’ve been searching and searching for contacting information. The wicker on both chairs have completely come apart. I’m very disappointed I really like my chairs and I’m not sure what to do with them.